Refund Policy

Effective date: August 21, 2026

This Refund Policy applies to all paid subscriptions on Candor. By subscribing you acknowledge that you have read and agree to this policy.

1. Free Trial

New workspaces receive a 14-day free trial of a paid plan. No credit card is required. You will not be charged anything during the trial period.

At the end of the trial, your workspace automatically reverts to the Free plan. You are only charged if you explicitly subscribe to a paid plan.

2. Refund Policy

All payments for Candor subscriptions are processed by Paddle.com as the Merchant of Record.

Refunds are handled in accordance with Paddle's refund policy. If you would like to request a refund, please contact Paddle directly or reach out to us at billing@usecandor.cc, and we will assist you in accordance with Paddle's policies.

3. Changes to This Policy

We may update this Refund Policy at any time. Material changes will be notified by email at least 14 days in advance.

4. Contact

Candor Billing Support
Email: billing@usecandor.cc